Idie Digital GuideHelp with your online life

One-to-one, at your pace

Living with tech, made easy

More and more of life is moving to websites and apps, faster than most of us were ready for. We'll guide you, one-to-one and at your pace, until you feel confident. No jargon, no judgement, no question too basic.

Book a free call backSee our prices
  • Never asks for passwords
  • At home or remotely, UK-wide
  • Clear prices, no judgement
A phone showing a video call, a message saying "See you Sunday!", and a question about booking the GP onlineSee you Sunday!Book my GP online?We'll show you
What we help with

If it's online, we can help you with it

You stay in control: you do the typing, and we never touch your money or your passwords.

New devicesPhones, tablets and computers, set up and explained
Staying in touchVideo calls, WhatsApp, email and photos
Health onlineThe NHS App, GP appointments and prescriptions
Money onlineBanking apps and paying bills, with you in control
ShoppingSupermarket orders, deliveries and returns
Household accountsEnergy, council tax, broadband and TV licence
Government servicesGOV.UK, pensions, Blue Badge and applications
EntertainmentStreaming TV, BBC iPlayer, audiobooks and radio
Staying safeKeeping accounts secure, privacy, and messages you're unsure about

See everything we can help with

Remote help, anywhere in the UKHelp over the phone or the internet, while you watch, and only when you say yes.
Home visitsWherever you live: travel is free near our base, and further away there's a small charge we always agree first.
Ways to get help

Help that fits the way you live

A home visit

£38 up to 1 hour

An hour of one-to-one help at home, with written notes left behind so you can remember what we did.

Services and prices

A monthly plan

£59 a month

A regular session to keep everything working, help whenever something online puzzles or worries you, and, if you like, a short update for your family. Cancel any time with 30 days' notice.

Compare plans

Perfect for Christmas

A gift voucher

£105 3 visits

A thoughtful present for anyone who'd love a hand with their tech: three home visits, to use within 12 months.

About gift vouchers
Our promises

Safe hands, every time

Every Idie Guide is DBS checked and trained by us, and keeps the same nine promises.

Your passwords stay yours

We never ask for passwords, PINs or security codes. You type them in yourself.

We never touch your money

No payments, transfers or shopping on your behalf, and no gifts, tips or cash.

We explain before we change

We show ID when we arrive and ask before we change anything.

Your family, your say

We only tell your family about visits if you agree.

Read all nine promises

How it works

Three easy steps

  1. Ask us to call you back. Tell us a little about what you'd like help with and when is good to talk. It's free, with no obligation.
  2. We have a friendly chat and book a visit at a time that suits you. We confirm everything by letter.
  3. We visit, and go at your pace. You do the typing; we explain each step and leave notes behind.
For families

Helping someone else?

You can arrange and pay for our help for a parent, partner or friend, and with their agreement we'll send you a short update after each visit. Our client is always the person we're helping: we'll never share their details without their say-so.

Talk to us about someone elseGive a gift voucher

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