Services and prices
Clear prices, no surprises
You'll always know what something costs before we start.
| Service | What's included | Price |
|---|---|---|
| Home visit | Up to 1 hour at your home, one-to-one, with written notes left behind. | £38 a visit (£32 for plan holders) |
| Remote session | Help over the internet while you watch, only when you say yes. We end the session in front of you. | £38 (£32 for plan holders) |
| One-off scam check | Send us one suspicious call, text, email or letter. We reply the same working day with what to do next. | £10 a check |
| Phone help | Talked through a problem on the phone. Charged in steps of 10, 30 and 60 minutes. | £25 an hour |
| New device setup | We set up a new phone or tablet: contacts, WhatsApp, photos, scam protection, plus a 1-hour lesson. | £75 |
| Guardian plan | 1 home visit a month, unlimited scam checks, and a monthly family report (with your consent). | £59 a month |
| Guardian Plus | 2 home visits a month, weekday phone help, a monthly device health check, and a family report after each visit (with your consent). | £99 a month |
| Group session | A 90-minute talk and Q&A for a group, such as a club, community group or workplace. | £120 |
| Gift voucher | 3 home visits for someone else, valid for 12 months. | £105 |
What a visit, call or remote session can cover
Any of these at a home visit, in a remote session or on a phone call. If it's not on the list, ask us: if it's online, we can probably help.
Getting connected and set up
- Getting online and connected to Wi-Fi
- Connecting Bluetooth headphones, speakers and hearing aids
- Installing apps and programs
- Updates, making space and backing up your phone or computer
- Browser settings, bookmarks and add-ons
Email and your accounts
- Setting up email and keeping your inbox tidy
- Setting up a password manager (you type your passwords, never us)
- Two-step sign-in, to keep accounts safe
- Getting back into an account you're locked out of
- Keeping track of subscriptions, and cancelling ones you don't want
Staying safe online
- Spotting scams, fake emails and suspicious texts
- Privacy and security settings
- Social media privacy settings
- Shopping and paying online safely
Staying in touch
- Video calls on Zoom, Teams, FaceTime and WhatsApp
- Sharing your screen on a video call
- Setting up social media and using it with confidence
- Organising, backing up and sharing your photos
Everyday things online
- Filling in online forms and applications
- Booking appointments
- Booking travel, and digital tickets and boarding passes
- Finding reliable information, and comparing services
- Your digital calendar
Money online, with you in control
- Finding your way around online banking and banking apps
- Keeping track of spending with an app or a spreadsheet
- We show you how things work; we don't give financial advice or make payments for you
Lessons, at your own pace
- Word, Excel and PowerPoint
- Google Docs, Sheets and Drive, and Microsoft OneDrive
- Saving, finding and organising files, and making PDFs
- AI tools such as ChatGPT: a beginner's guide, and using them safely
- One-to-one lessons for complete beginners, to build your confidence
Making devices easier to use
- Bigger text, magnification and screen readers
- Phone and tablet accessibility settings
- Screen-time and wellbeing settings
Good to know
Where we help
We visit people at home wherever they live, and give remote help (phone help, remote sessions and scam checks) to anyone in the UK.
Travel
Home visits: free within 10 miles of Cambridge. Beyond that, we charge £10 for every 30 miles, or part of 30 miles, over the first 10 miles, for the journey there and again for the journey back. For example, if you live 40 miles away you pay £10 each way (£20 in total). We always confirm the charge before we book.
If a visit needs longer
We'll ask you first. Extra time is £19 per half hour. We never add time without asking.
Changing or cancelling a visit
Free with at least 24 hours' notice. With less notice we may charge half the visit fee (£19), but never if the reason is illness, a hospital stay, a bereavement or an emergency.
Paying
Pay by card at the end of a visit, or by bank transfer within 7 days of our invoice. Monthly plans are paid each month in advance. We don't accept cash: it protects you and us.
What we don't do
We're not a care provider and don't give personal or medical care, or financial, legal or medical advice. We don't repair broken hardware, but we can suggest someone who does.